Member Access (Update: June 3, 2020)
Dear Members,
Thank you for your patience, support and cooperation as we continue to protect our community. Our collective efforts seem to be paying off and we are pleased to announce that effective June 3rd, RHAND will return to normal days and hours of operation. We will still adhere to all personal safety, distancing and hygiene protocols.
Banking Days and Hours
Monday – Friday
Hours – 8 am – 3 pm.
Physical Access
We are continuing to regulate the foot traffic and social distancing practices at all our locations –
Head Office
Banking Floor - No more than 5 members at a time
Loans Department - No more than 5 visitors at a time
Branches - No more than 5 visitors in the branch at a timeWe have made adjustments to the seating and queuing accommodations to reflect these changes. Additionally, children will not be allowed to accompany members into the offices unless they are required to provide physical assistance.
Loans
All loan proceeds will be distributed via Automated Clearing House (ACH) or LinCU only. (Third-party payments will be the only exception to this.)
A deferral of loan payments for up to 3 months will be available for those whose income has been affected by this Coronavirus Pandemic. This will be determined on a case by case basis and will require verification of loss of income. Please click here to read the deferral FAQs.
Additional Ways to Bank with Us
During this time we encourage you to sign up for and utilize our Convenient Services
Internet, Telephone Banking, ACH and LinCU (Active Card) are excellent alternatives to face to face transactions. Additionally, Loan forms and Membership forms are available on our website and can be submitted (with the necessary supports) digitally.
To learn more about any of these facilities or to sign up for any of the services, email Member Relations or RHAND Online.
We truly appreciate your support in ensuring that we do everything in our power to safeguard our community. Please take care of yourselves and families.
