We’re looking for driven, hard-working individuals with a passion for providing unbeatable service to our members. We’re on a mission to become the leading provider of financial products services in Trinidad and Tobago, and we want YOU to join our team.
Employment Opportunity
Employment Opportunity
We’re looking for driven, hard-working individuals with a passion for providing unbeatable service to our members. We’re on a mission to become the leading provider of financial products services in Trinidad and Tobago, and we want YOU to join our team.
Become part of the solution.
As an employee of RHAND Credit Union, you will have the opportunity to work in a dynamic and supportive environment, while making a positive impact on the financial well-being of our members. If you are passionate about delivering excellent customer service, have a strong work ethic, and are looking for a rewarding career in the financial industry, we encourage you to apply for one of our available positions today.
Current Employment Opportunities
POSITION: Auditing Assistant
DEPARTMENT: Audit Department
REPORTING TO: Internal Auditor
SUMMARY OF RESPONSIBILITIES
The candidate will be required to prepare and execute auditing programs and prepare quality repots to ensure adherence to RHAND’s policies, procedures, systems of internal controls, laws and regulations.
CRITICAL DUTIES AND RESPONSIBILITIES
- Prepares auditing programs and procedures for conducting assigned audits as directed by the Internal Auditor.
- Actively assists with the auditing, reviewing and evaluation of systems and processes and accounting and operational goals
- Develops strong conclusions and makes appropriate recommendations to improve the efficiency and effectiveness of systems, processes and controls.
- Prepares and maintains quality working papers supporting results of audit examination.
- Prepares quality audit reports in accordance with departmental guidelines.
- Must always be able to work with confidential information and be able to maintain confidentiality.
- Performs any other related duties and responsibilities as directed.
EDUCATION AND WORK EXPERIENCE:
- B.Sc. Accounting or Finance or related discipline and/or
- Actively pursuing professional Accounting certification (e.g. ACCA-Level II) and/or
- CAT Certification or equivalent
- Minimum of 1-2 years relevant Accounting/Auditing experience
- Working knowledge of audit concepts and principles
- Demonstrates competence in the use of Microsoft Office Software Package especially Excel and Word.
- Knowledge of TeamMate, ACL/Auditing software an asset.
- Effective written and verbal communication skills.
- Strong analytical skills
- Good time management and organizational skills.
WORK ENVIRONMENT
Most functions /activities are performed in an office environment but travel to other branches will be required.
Applications with complete Résumé should be addressed to:
Human Resource Manager
RHAND Credit Union Co-operative Society Limited
#57-61 Abercromby Street
PORT OF SPAIN
Email: recruitment@rhand.org.tt (Subject: Audit Assistant)
The closing date for receipt of applications is: 4:00 pm on January 26th 2024.
POSITION: Teller Supervisor (Supervisor I)
DEPARTMENT: Member Relations
REPORTING TO: Operations Officer
SUMMARY OF RESPONSIBILITIES
The Teller Supervisor (Supervisor I) is responsible for effectively managing the teller function (cash and non-cash) to meet customer expectations in a sustained manner. The incumbent directs the daily operations of the tellers and provides to the Unit’s strategic focus by ensuring that members are consistently receiving excellent service. The position requires the ability to independently handle a variety of cash and non-cash transactions and make sound decisions. The Teller Supervisor must be meticulous, customer focused with a sound understanding of the Unit’s responsibilities to being compliant with statutory regulations and best practices.
This job description is not intended to be exhaustive. Employee may be required to perform other related duties as required to meet the ongoing needs of the Credit Union.
CRITICAL DUTIES AND RESPONSIBILITIES
- Creates a positive working environment. Actively communicates goals and strategies effectively to team, builds teamwork and cooperation within the branch and throughout the organization.
- Effectively supervises the tellers and schedules team to ensure maximum productivity and customer service standards are met.
- Astutely reviews and balances teller transactions daily, ensuring compliance with established procedures and highlighting any issues which may appear fraudulent or otherwise outside of standard procedures.
- Resolves customer queries and provides guidance to tellers for non-standard transactions.
- Completes scheduled and unscheduled teller drawer audits, reviews and approves relevant reports
- Ensures proper retention of teller documents, ensures all support documents are in order to facilitate transactions.
- Maintains and monitors branch cash within established limits.
- Promotes effective cross-selling and promotion of all RHAND’s products and services.
- Works as a teller as necessary to maintain established standards especially during peak periods.
- Actively promotes and ensures the consistent application of and compliance with company policies and procedures, legislative and statutory regulations and operational integrity.
- Actively supervises the performance of staff. Takes necessary steps to coach, mentor and discipline as necessary.
- Prepares sound analytical reports – scheduled, exception and adhoc as required
- Supports and maintains branch security by supervising access to restricted areas
- May be required to provide support to the Unit in the absence of the Member Services Supervisor and must therefore have a clear understanding and appreciation of the Member Services processes and procedures.
- Assists with special projects/assignments and attends commit
EDUCATION AND WORK EXPERIENCE:
- Tertiary Education in Business Management, Accounting or related subject an asset (Associate degree; ABE, or Level 2 ACCA accepted)
- Minimum of five (5) years of related experience in a financial institution
- Supervisory experience an asset
- Demonstrated Proficiency and/or certification in Microsoft Office Suite and related software applications
- Working knowledge and experience with relevant legislation including the Money Laundering Act and ensuring adherence to same.
- General knowledge of the Credit Union philosophy and principles an asset
- Acceptable combination of experience / qualifications may be considered.
SPECIALIZED SKILLS/TRAINING AND ATTRIBUTES
- Sound understanding of teller procedures, controls and managing risk.
- Sound understanding of AML/CFT regulations
- Working knowledge of a Credit Union (or Bank) operations an asset
- Good report writing, analytical and problem-solving skills, ability to provide sound recommendations
- Experience in resolving customer issues
- Must be a team player and lead by example, with the ability to train, mentor and coach team members as needed.
- Must be a strong communicator – with the ability to interact with all stakeholders including the Board, General Manager, Staff and members.
- Must be able to foster and maintain a cooperative work environment
- Strong interpersonal, communication and conflict resolution skills.
- Strong organizational and time management skills.
Applications with complete Résumé should be addressed to:
Human Resource Manager
RHAND Credit Union Co-operative Society Limited
#57-61 Abercromby Street
PORT OF SPAIN
Email: recruitment@rhand.org.tt (Subject: Teller Supervisor – Member Relations)
The closing date for receipt of applications is: 4:00 pm on January 29th 2024.
POSITION: Help Desk Administrator
DEPARTMENT: I.C.T.
REPORTING TO: Manager I.C.T.
SUMMARY OF RESPONSIBILITIES
The Help Desk Administrator is required to provide efficient and timely support to the department and by extension the organisation by providing software and general ICT solutions to meet identified needs. He/she is required to effectively upkeep and enhance stakeholder engagement, general database maintenance and support services for software including but not limited to the FLEX platform. He/she must be able train and coach key stakeholders / end-users in the use of identified software. The role may be required to provide technical support relating to the network infrastructure and give sound recommendations as may be required. The role is responsible for assisting in the maintenance of the company’s IT network, servers and security systems.
He/she will be expected to assist in the department in other general ICT functions to ensure that the departmental goals and objectives are met.
The role is required to have good analytical skills, be meticulous, detail oriented with the ability to meet strict deadlines. The role is required to portray a pleasant attitude and professionalism in all interactions and be able to efficiently reframe difficult situations. He/she must be a team player.
This job description is not intended to be exhaustive. Employee may perform other related duties as required to meet ongoing needs of the Credit Union.
KEY DUTIES AND RESPONSIBILITIES:
- Diligently supports the core applications / software utilised by the organisation, ensuring that there is maximum availability to all end-users. Supports resolution of queries.
- Provides support to stakeholders including (but not limited to) online enrolment, E-Statements, E-Receipts, Telebanking Services etc.
- Ensures all stakeholders are aware of scheduled down-time via established procedures
- Responsible for the creation, implementation and updating of the Document Management procedures and policy and the accompanying integration of associated software and hardware
- Assigns user privileges to documents as per established protocols
- Liaises with software providers as required, provides feedback to end-users on a timely basis
- Assists with the updating and maintenance of Security profiles for users / stakeholders as required.
- Assists with ensuring that the intranet and associated software (SharePoint etc.) is maintained effectively
- Provides sound feedback to the Manager – ICT for the development of department’s policies and procedures.
- Responsible for the development and execution of training to identified end-users on various software / hardware as required
- Supports the Business Process as required via execution of reports, workflows, organisational charts etc
- May be required to assist with the identification of solutions to, by evaluating and prioritising request for software changes
- Performs sound data analysis for scheduled and adhoc reports
- Ensures that stakeholder satisfaction is constantly reviewed and maintained as per established benchmarks
- Assists departments as required regarding implementation, updating, etc., of software applications
- Provides strong support to internal users, including feedback on software purchases, etc
- Assists in general ITC activities as may be required to ensure that the department’s objectives are met
- Assists with special projects/assignments and attends and training as required
EDUCATION AND WORK EXPERIENCE:
- Must have a minimum of Bachelor’s degree (or equivalent) in Information Technology, Computer Science or equivalent and/or
- Minimum of five years of related experience and working knowledge of IT operating systems e.g. Windows, Exchange, Citrix etc.
- Must be experienced in installing IT hardware and software and giving sound recommendations on best practices
- A suitable combination of experience and qualifications may be considered
SPECIALIZED SKILLS/TRAINING AND ATTRIBUTES
- Must be able to work in a professional environment
- Must be detail oriented and meticulous in approach
- Must be able to train users with varying IT knowledge and experience
- Good trouble shooting and problem-solving skills.
- Good analytical and report writing skills
- Good organizational and time-management skills
- High integrity and ability to treat confidential information with great discretion
- Strong collaborative skills, pro-active self-starter with strong follow through
- Takes an active role in company initiatives
- Able to operate under tight deadlines, with multiple priorities
- Good communication skills – with the ability to interact with all stakeholders including the Board, General Manager, Staff and shareholders.
- Must be able to foster and maintain a cooperative work environment.
- Must have be flexible with the ability to stay calm and focused in stressful situations.
Applications with complete Résumé should be addressed to:
Human Resource Manager
RHAND Credit Union Co-operative Society Limited
#57-61 Abercromby Street
PORT OF SPAIN
Email: recruitment@rhand.org.tt (Subject: Help Desk Administrator)
The closing date for receipt of applications is: 4:00 pm on February 20th 2024.
NB: We thank you for your interest in working with RHAND Credit Union – please note, only short-listed applicants will be contacted.
POSITION: Human Resource Officer – Employee Relations and Development
DEPARTMENT: Human Resources
REPORTING TO: Manager – Human Resources
SUMMARY OF RESPONSIBILITIES
The Human Resource Officer – Employee Relations and Development is a key member of the HR team and is responsible for a range of generalist duties within the department.
The incumbent must have an understanding of the Human Resources and Industrial Relations disciplines. He/she has the responsibility to provide support and guidance to the society in Industrial Relations matters. Additionally, the incumbent provides support on and/or executes Training & Development, Performance Management, Employee Relations and Employee Engagement activities. He/she also provides technical support in the development and execution of assigned HR projects. The incumbent requires creativity in designing effective methods of communicating HR information and engaging the workforce.
He/she must be able to provide sound guidance to the HR Support Officer and stakeholders. Must be versed in the practical interpretation of policies and IR legislation. He/she must be able to refer to best practices and be proactive in seeking solutions.
Good reporting skills, attention to deadlines, decision making, good communicator and critical thinking skills are key to success in the role. The HR Officer – Employee Relations and Development must be highly confidential, with a strong work ethic and work with integrity.
The role may be require working extended hours and weekends, as necessary.
This job description is not intended to be exhaustive. The employee may perform other related duties as required to meet the ongoing needs of the Credit Union.
KEY DUTIES AND RESPONSIBILITIES
- Champions and leads Employee Engagement, creates and implements the schedule, employee engagement surveys etc. Proactive in addressing ER concerns.
- Takes a lead role in Industrial Relations activities for the department, leads Disciplinary Hearings, drafts correspondence for disciplinary actions as required, provides sound guidance to all stakeholders.
- Reviews all training requests for staff and ensuring alignment with Performance Assessments
- Reports on the Performance Assessments and reviews same, to identify gaps and opportunities and provides solutions to aid addressing same.
- Responsible for the coordination of all Recruitment activities including pre- employment assessments, background checks, scheduling of interviews etc.
- Leads the administration and organisation of all Training and Development exercises, liaises with providers and identified staff and creates schedules as required.
- Assists in the annual budgeting exercise.
- Leads the Orientation process for all incoming employees.
- Assist with Recruitment of all staff, part of interview panel up to Supervisory level.
- Responsible for internal communication
- Assists with special projects / assignments as required.
EDUCATION AND WORK EXPERIENCE:
- B.Sc or equivalent in HR Management, Business Management, or related discipline
- Certification in Industrial Relations and Train the Trainer would be an asset
- Minimum of 3 years of progressive HR generalist experience.
- Experience developing and implementing HR Policies
- Experience working in a unionized environment an asset.
- Experience working with an HRIS system an asset.
- Demonstrated proficiency and/or certification in Microsoft Office Suite (Excel, Word, PowerPoint).
- A suitable combination of experiences may be considered in lieu of qualifications.
SPECIALIZED SKILLS/TRAINING AND ATTRIBUTES
- Solid experience in Filing systems, databases etc., and versed at collating data.
- Good research, report writing and problem-solving skills.
- Good conflict resolution
- Ability to operate under tight deadlines with multiple priorities.
- High integrity and ability to treat confidential information with great discretion.
- Strong collaborative skills
- Strong communicator, with the ability to interact with all stakeholders including the Board, General Manager, Staff and shareholders.
- Must be able to foster and maintain a cooperative work environment.
- Must have be flexible with the ability to stay calm and focused in stressful situation.
Applications with complete Résumé should be addressed to:
Human Resource Manager
RHAND Credit Union Co-operative Society Limited
#57-61 Abercromby Street
PORT OF SPAIN
Email: recruitment@rhand.org.tt (Subject: HRO- Employee Relations and Development)
The closing date for receipt of applications is: 4:00 pm on February 20th 2024.
POSITION: Human Resource Officer – Employee Benefits and Administration
DEPARTMENT: Human Resources
REPORTING TO: Manager – Human Resources
SUMMARY OF RESPONSIBILITIES
The Human Resource Officer – Employee Benefits and Administration is a key member of the HR team and is responsible for a range of generalist duties within the department.
The incumbent must have an understanding of Human Resources and the Administrative functions. He/she is primarily responsible for informing employees about the nature of benefits plans and any changes that happen to the structure of those benefits. They should be able to answer questions and concerns that employees have about their benefits. He/she also provides technical support in the development and execution of assigned HR projects.
The incumbent requires creativity in designing effective methods of communicating HR information and engaging the workforce.
He/she must be able to provide sound guidance to the HR Support Office and stakeholders. Must be versed in the practical interpretation of policies and Payroll statutory legislation. He/she must be able to refer to best practices and be proactive in seeking solutions.
Good reporting skills, attention to deadlines, decision making, good communicator and critical thinking skills are key to success in the role. The
Human Resource Officer – Employee Benefits and Administration must be highly confidential, with a strong work ethic and work with integrity.
The role may be required to work extended hours and weekends, as necessary.
This job description is not intended to be exhaustive. The employee may perform other related duties as required to meet the ongoing needs of the Credit Union.
KEY DUTIES AND RESPONSIBILITIES
- Assist in the operational HR activities with direction / in conjunction with the Manager – HR.
- Processes all Payroll for the organisation, collates all data for Retroactive payments.
- Processes all statutory deductions, NIS, Health Surcharge, PAYE- inclusive of BIR documentation (TD1, TD4s etc. Keeps updated on all statutory changes and ensures necessary amendments are made as required.
- Monitors Overtime usage and checks for anomalies and refers as needed
- Responsible for preparing monthly/yearly vacation liability report
- Monitors all Salary Allowances, ensures compliance
- Manages the Benefit Administration for all Benefits – Life and AD&D Insurance, Medical Plan, Pension, EAP etc. Updates employees as required, promotes usage.
- Responsible for drafting of all employment contracts for staff
- Responsible for ensuring the organizational structure is updated as needed
- Responsible for drafting of all communication for staff – including job letters, staff movements, allowances etc. Monitors employee movements (transfers, promotions, probation, end of contract etc) and takes necessary actions as required.
- Assists with special projects / assignments as required.
EDUCATION AND WORK EXPERIENCE:
- B.Sc or equivalent in HR Management, Business Management, or related discipline
- Certification in Payroll and Taxation would be an asset
- Minimum of 3 years of progressive HR generalist experience.
- Experience developing and implementing HR Policies
- Experience working in a unionized environment an asset.
- Experience working with an HRIS system an asset.
- Demonstrated proficiency and/or certification in Microsoft Office Suite (Excel, Word, PowerPoint).
- A suitable combination of experiences may be considered in lieu of qualifications.
SPECIALIZED SKILLS/TRAINING AND ATTRIBUTES
- Solid experience in Filing systems, databases etc., and versed at collating data.
- Good research, report writing and problem-solving skills.
- Good conflict resolution
- Ability to operate under tight deadlines with multiple priorities.
- High integrity and ability to treat confidential information with great discretion.
- Strong collaborative skills
- Strong communicator, with the ability to interact with all stakeholders including the Board, General Manager, Staff and shareholders.
- Must be able to foster and maintain a cooperative work environment.
- Must have be flexible with the ability to stay calm and focused in stressful situation.
Applications with complete Résumé should be addressed to:
Human Resource Manager
RHAND Credit Union Co-operative Society Limited
#57-61 Abercromby Street
PORT OF SPAIN
Email: recruitment@rhand.org.tt (Subject: HRO- Employee Benefits and Administration)
The closing date for receipt of applications is: 4:00 pm on February 20th 2024.
SUMMARY OF RESPONSIBILITIES
The candidate will be required to prepare and execute auditing programs and prepare quality repots to ensure adherence to RHAND’s policies, procedures, systems of internal controls, laws and regulations.
CRITICAL DUTIES AND RESPONSIBILITIES
- Prepares auditing programs and procedures for conducting assigned audits as directed by the Internal Auditor.
- Actively assists with the auditing, reviewing and evaluation of systems and processes and accounting and operational goals.
- Develops strong conclusions and makes appropriate recommendations to improve the efficiency and effectiveness of systems, processes and controls.
- Prepares and maintains quality working papers supporting results of audit examination.
- Prepares quality audit reports in accordance with departmental guidelines.
- Must always be able to work with confidential information and be able to maintain confidentiality.
- Performs any other related duties and responsibilities as directed.
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