We’re looking for driven, hard-working individuals with a passion for providing unbeatable service to our members. We’re on a mission to become the leading provider of financial products services in Trinidad and Tobago, and we want YOU to join our team.
Employment Opportunity
Employment Opportunity
We’re looking for driven, hard-working individuals with a passion for providing unbeatable service to our members. We’re on a mission to become the leading provider of financial products services in Trinidad and Tobago, and we want YOU to join our team.
Become part of the solution.
As an employee of RHAND Credit Union, you will have the opportunity to work in a dynamic and supportive environment, while making a positive impact on the financial well-being of our members. If you are passionate about delivering excellent customer service, have a strong work ethic, and are looking for a rewarding career in the financial industry, we encourage you to apply for one of our available positions today.
Current Employment Opportunities
Clerk 1 - Arima
JOB DESCRIPTION
POSITION: Clerk 1
DEPARTMENT: Credit Administration
DURATION: Permanent
REPORTING TO: Branch Manager – Arima
SUMMARY OF RESPONSIBILITIES
The Clerk I – Credit Administration supports the Credit Administration department and by extension the organization by providing excellent customer service to members. In addition, he/she provides administrative support to the organization and helps promote the Credit Union’s initiatives, products and promotions.
This job description is not intended to be exhaustive. Employee may perform other related duties as required to meet the ongoing needs of the Credit Union.
KEY DUTIES AND RESPONSIBILITIES
- Provides efficient services to members including but not limited to teller services, loan payments, responding to queries and providing accurate information regarding the Credit Union’s products and services.
- Process deductions and other payments for members on a scheduled basis with particular attention to maintaining established deadlines.
- Actively promotes positive experience to all members as well as internal and external stakeholders.
- Responds to all queries via telephone, face to face, email etc., as per established guidelines.
- Keeps knowledge of the Credit Union’s products, promotions, services, and events updated and enrolls members accordingly.
- Actively cross-sells and markets the Credit Union’s services and products.
- May be required to liaise with external providers as needed to resolve queries, claims etc.
- Assists with scheduling loan appointments, follows up with calls to stakeholders regarding appointments, transactions etc.
- General Administrative duties including filing, preparation of documents etc.
- Assists with special projects/assignments and attends and training as required
EDUCATION AND WORK EXPERIENCE
- Must have a minimum of five (5) CSEC/CXC passes inclusive of English Language and Maths. CAPE or post-secondary qualifications (ABE Diploma in Business Management, an Associate Degree or equivalent) an asset.
- Minimum of three (3) years’ experience in a financial services environment
- Previous working experience in customer service, a call centre or in a professional environment an asset.
- Demonstrated proficiency and certification in Microsoft Office Suite (Excel, Word, PowerPoint).
- A suitable combination of experience and qualifications may be considered.
SPECIALIZED SKILLS/TRAINING AND ATTRIBUTES
- Excellent customer service skills.
- Good knowledge or awareness a Credit Union’s products and services
- Good knowledge of customer service, office protocol and etiquette
- Knowledge and practical application of credit underwriting principles.
- Demonstrated competence in the use of Microsoft Office Software Package especially Excel and Word.
- Good interpersonal, written and communication skills.
- Time Management
- Team Player
- Must be able to foster and maintain a cooperative work environment
Applications with complete Résumé should be addressed to:
Human Resource Manager
RHAND Credit Union Co-operative Society Limited
#57-61 Abercromby Street
PORT OF SPAIN
Email: recruitment@rhand.org.tt (Subject: Clerk 1 )
The closing date for receipt of applications is: 4:00 p.m. on August 19th, 2026
NB: We thank you for your interest in working with RHAND Credit Union – please note, only short-listed applicants will be contacted.
Clerk 1 - Tobago
JOB DESCRIPTION
POSITION: Clerk 1 – Tobago
DEPARTMENT: Credit Administration
DURATION: Permanent
REPORTING TO: Branch Manager – Tobago
SUMMARY OF RESPONSIBILITIES
The Clerk I will be required to interact with members and provide information concerning membership, products and services, events and activities of the Credit Union. He/she will be required to provide a broad variety of member service functions and maintain established high levels of service delivery.
This job description is not intended to be exhaustive. Employee may perform other related duties as required to meet ongoing needs of the Credit Union.
KEY DUTIES AND RESPONSIBILITIES
- Provides efficient services to members including but not limited to teller services, loan payments, responding to queries and providing accurate information regarding the Credit Union’s products and services.
- Process deductions and other payments for members on a scheduled basis with particular attention to maintaining established deadlines.
- Actively promotes positive experience to all members as well as internal and external stakeholders.
- Responds to all queries via telephone, face to face, email etc., as per established guidelines.
- Keeps knowledge of the Credit Union’s products, promotions, services, and events updated and enrolls members accordingly.
- Actively cross-sells and markets the Credit Union’s services and products.
- May be required to liaise with external providers as needed to resolve queries, claims etc.
- Assists with scheduling loan appointments, follows up with calls to stakeholders regarding appointments, transactions etc.
- General Administrative duties including filing, preparation of documents etc.
- Assists with special projects/assignments and attends and training as required.
EDUCATION AND WORK EXPERIENCE
- Must have a minimum of five (5) CSEC/CXC passes inclusive of English Language and Maths. CAPE or post-secondary qualifications (ABE Diploma in Business Management, an Associate Degree or equivalent) an asset.
- Minimum of three (3) years’ experience in a financial services environment
- Previous working experience in customer service, a call centre or in a professional environment an asset.
- Demonstrated proficiency and certification in Microsoft Office Suite (Excel, Word, PowerPoint).
- A suitable combination of experience and qualifications may be considered.
SPECIALIZED SKILLS/TRAINING AND ATTRIBUTES
- Excellent customer service skills.
- Good knowledge or awareness a Credit Union’s products and services
- Good knowledge of customer service, office protocol and etiquette
- Knowledge and practical application of credit underwriting principles.
- Demonstrated competence in the use of Microsoft Office Software Package especially Excel and Word.
- Good interpersonal, written and communication skills.
- Time Management
- Team Player
- Must be able to foster and maintain a cooperative work environment
Applications with complete Résumé should be addressed to:
Human Resource Manager
RHAND Credit Union Co-operative Society Limited
#57-61 Abercromby Street
PORT OF SPAIN
Email: recruitment@rhand.org.tt (Subject: Clerk 1 – Tobago )
The closing date for receipt of applications is: 4:00 p.m. on August 19th, 2026
NB: We thank you for your interest in working with RHAND Credit Union – please note, only short-listed applicants will be contacted.
Supervisor 1
JOB DESCRIPTION
POSITION: Supervisor 1
DEPARTMENT: Credit Administration
DURATION: Permanent
REPORTING TO: Manager Credit Administration
SUMMARY OF RESPONSIBILITIES
To supervise staff of the credit administration department ensuring departmental policies & procedures are adhered to and approve loans within prescribed limits. Further, to provide excellent customer service to members and cross-sell our products and services to them.
This position requires an experienced Supervisor with good leadership capability and/or potential, with the ability to coach and mentor junior staff as necessary.
This job description is not intended to be exhaustive. Employee may be required to perform other related duties as required to meet ongoing needs of the Credit Union.
KEY DUTIES AND RESPONSIBILITIES
- Actively assists, engages in the processes, and approves loans according to established limits as per the Board of Directors.
- Managing loan application traffic – unscheduled appointments, phone & internet applications
- Processes and recommends loans for approval that are outside the authorized criteria/limits. Provides the Manager with all necessary information/documentation.
- Supervises assigned staff and delegates work as necessary to ensure department’s targets, workflow etc., are maintained and met. Provides performance management to staff, coaching and mentoring as needed
- Effectively communicates with members (electronically, telephone, face to face etc.) and efficiently resolves queries, addresses complaints etc. Provides feedback to Management regarding trends in member issues and provides sound recommendations.
- Liaises with external stakeholders (including but not limited to Attorneys, Appraisers, Bank and other institutions) as necessary on related matters
- Prepares weekly and monthly reports as required
- Actively markets and cross sells the products and services offered by the Credit Union and trains staff as needed
- Provides support to other departments on matters relating to credit administration.
- Assists with special projects/assignments and attends committee meetings and training as required.
- Other assignments and duties may be assigned as required.
EDUCATION AND WORK EXPERIENCE
- Minimum of Associate Degree in Business Administration or its equivalent.
- A minimum of three (3) years working experience in a credit administration/underwriting environment.
- Minimum of two years of Supervisory experience in a similar environment
- Suitable mix of experience and qualifications will be considered
SPECIALIZED SKILLS/TRAINING AND ATTRIBUTES
- Solid working and verifiable knowledge and experience in Credit Administration specifically loan underwriting
- Solid working knowledge and experience of working with credit policies and procedures
- Familiarity with Accounting standards relevant to loan disclosures and provisioning
- Commercial and business awareness as it related to the financial services industry and lending trends
- Comprehensive knowledge of a Credit Union (or Bank) operations, structures, risk management, internal controls, processes, products and services will be an asset
- Must be experienced working with confidential information in a highly sensitive position
- Good report writing, analytical and problem-solving skills
- Strong Supervisory skills, able to effectively manage the performance of the team
- Meticulous, strong attention to detail
- Able to train, mentor and coach team members as needed
- Must be a strong communicator – with the ability to interact with all stakeholders including the Management team, internal and external stakeholders
- Must be able to foster and maintain a cooperative work environment
Applications with complete Résumé should be addressed to:
Human Resource Manager
RHAND Credit Union Co-operative Society Limited
#57-61 Abercromby Street
PORT OF SPAIN
Email: recruitment@rhand.org.tt (Subject: Supervisor 1)
The closing date for receipt of applications is: 4:00 p.m. on August 19th, 2026
NB: We thank you for your interest in working with RHAND Credit Union – please note, only short-listed applicants will be contacted.
