The value of a share is $5.00

Your share savings are not insured for loss associated with any threat of financial failure.  Our stringent and robust institutional capital reserves requirement protects all our members from the occurrence of such an event. (refer to our Annual Reports online)

However, your share savings are covered by free life insurance in the event of your untimely passing. In such circumstances, a multiple of your share savings up to a value of $35,000 (not exceeding $35,000.00) is paid subject to the underwriting review by CUNA.

Depending on the loan purpose, your eligibility is primarily limited by your income (validated) and financial circumstances. The size of a loan is directly pegged to the calculated monthly payment. Your monthly payment, when added to any other credit commitments (including any rental payments) should not exceed 55% of your gross income (amount before any deductions). This is referred to as your Debt Servicing Ratio (DSR).

Other typical lending criteria that will also affect how much you can borrow include (but is not limited to):

• Collateral – up to 3 times of the first $50,000 of your share savings is treated as collateral coverage for your loan. Motor vehicles, real property and other types of investments/deposits can also be used as collateral.
• Character – this refers to your repayment history of loans and other bills and is assessed primarily through your credit rating or credit score. Your loan payments should always be your priority on a monthly basis!
• Capacity – This was discussed earlier in terms of DSR. However, capacity also refers to the stability of your income source over the life of the loan.

All members are eligible once in good standing, even those who have retired, once the necessary criteria can be met. Being in ‘good standing’ means that you have been saving regularly to your shares and do not owe on any of your member facilities (loan payments, insurance premiums, programme fees, etc)

The following are the basic documents required when submitting your completed loan application form:

• Valid form of personal identification, either your National ID, Driver’s Permit or Passport (2 forms if none is yet on file)
• Recent Utility Bill (Must be in member’s name and not older than 3 months)
• Evidence of Income (Recent payslip/Pension Statement/Bank Statement for the last 12 months/ Rental Agreements)
  * Job Letter or business registration details may be required is not already on file or your source of income has changed
  *Where you operate as a Sole Trader or Partnership, evidence of annual operating expenditure will be required
• Supporting documentation (evidence of event) is required for all loan purposes e.g. Booklist, Estimate, Quotation, Invoice, Sale Agreement

It is preferred that a member builds a relationship with the Credit Union (meaning starting a consistent saving/deposit pattern) before applying for a loan. However, consideration is given to immediate access on a case by case basis.

There is no limit on the frequency of borrowing funds. However, doing so too regularly (from anywhere) is not a financially healthy practice and it is discouraged. Should such a need arise, the application would be assessed on a case by case basis and on its own merit.

The FlexDeposit is one of our premier financial products. It is a time deposit, but without the rigidity associated with similar type savings. It offers one of the most competitive interest rates for similar type deposits locally. This deposit account allows members to access/withdraw and make deposits at any time without penalty.

Yes, the FlexDeposit can be used as security for a loan at RHAND or at any other financial institution.

You must be a member in good standing and under the age of 60 years (6 months before attaining) in order to be eligible to apply for coverage under this Plan

This Plan covers medical, dental, vision and there is also a term life insurance benefit up to age 59.

Provided the claim is covered under the RGHP it is estimated to take 15 WORKING DAYS

We require that you apply for coverage under the RGHP 6 months prior to your 60th birthday.

The deductible is the amount of eligible expenses for which no benefits are payable per calendar year. Under the RGHP this deductible is $1000 per individual under the active plan and under the retirees plan the deductible is $2000. The deductible is usually applied to three members of the family. (Even if you have more than three dependents)

To view your account balances real time in a safe and secure platform using a user-friendly interface.

To sign up for RHAND’s Internet Banking you can access https://www.mobicint.net/rcu/userEnrollment

RHAND’S Internet banking can be utilized via the following: https://www.movavi.com/support/how-to/how-to-create-videoguide.html

Yes, you can.

No, you cannot transfer from your shares, only from your deposits.

All Transaction information is real-time and are reflected immediately.

On the home screen of the website, click forgot password, which would give you a temporary password. CHECK YOU EMAIL FOR PASSWORD.

The LinCU Active Card is an internationally cobranded prepaid MasterCard (debit card), specially created for the local Credit Union movement, which allows members to access their funds globally.

To apply for the LinCU Active card you will need:

• 2 valid forms of identification;
• one utility bill showing proof of residential address;
• and source of income (pay slip or job letter).

Please note that:

• the source of income and proof of address should not be older than 3 months.
• if the utility bill is not in your name then we will need a letter of authorization and valid ID from the bill account holder. if you have an FCB account we will need the CIF number as well for that account.
• the cost of the card is $200.00.
• in line with international standards, the LinCU MasterCard Prepaid applies Authorization Holds in certain situations. Detailed information is provided at www.lincultd.com. Please note that authorization holds are subject to change by First Citizens Bank from time to time.

The card can be used for purchase and cash advances locally and internationally including online.

Funds can be upload to the LinCU Active card in any of the following ways:

• Salary DeductionsStanding Orders from your commercial bank to your RHAND account
• Monthly transfers from your Deposit Account suffix
• Direct deposits through any of our locations
• Online transfers to the LinCU account suffix using our Internet banking platform
• Transfer from the proceeds of your RHAND loan