The value of a share is $5.00
Frequently Asked Questions
Are my shares Insured?
Your share savings are not insured for loss associated with any threat of financial failure. Our stringent and robust institutional capital reserves requirement protects all our members from the occurrence of such an event. (refer to our Annual Reports online)
However, your share savings are covered by free life insurance in the event of your untimely passing. In such circumstances, a multiple of your share savings up to a value of $35,000 (not exceeding $35,000.00) is paid subject to the underwriting review by CUNA.
When are dividends paid?
Annual dividends are payable on shareholdings as determined at the Annual General Meetings. Dividends are paid within 2 working days after the Annual General Meeting.
LOANS
How much am I eligible to borrow if I wish to take out a loan?
Depending on the loan purpose, your eligibility is primarily limited by your income (validated) and financial circumstances. The size of a loan is directly pegged to the calculated monthly payment. Your monthly payment, when added to any other credit commitments (including any rental payments) should not exceed 55% of your gross income (amount before any deductions). This is referred to as your Debt Servicing Ratio (DSR).
Other typical lending criteria that will also affect how much you can borrow include (but is not limited to):
- Collateral – up to 3 times of the first $50,000 of your share savings is treated as collateral coverage for your loan. Motor vehicles, real property and other types of investments/deposits can also be used as collateral.
- Character – this refers to your repayment history of loans and other bills and is assessed primarily through your credit rating or credit score. Your loan payments should always be your priority on a monthly basis!
- Capacity – This was discussed earlier in terms of DSR. However, capacity also refers to the stability of your income source over the life of the loan.
Who are eligible to apply for a loan?
All members are eligible once in good standing, even those who have retired, once the necessary criteria can be met. Being in ‘good standing’ means that you have been saving regularly to your shares and do not owe on any of your member facilities (loan payments, insurance premiums, programme fees, etc)
What are the types of documents needed when applying for a loan?
The following are the basic documents required when submitting your completed loan application form:
- Valid form of personal identification, either your National ID, Driver’s Permit or Passport (2 forms if none is yet on file)
- Recent Utility Bill (Must be in member’s name and not older than 3 months)
- Evidence of Income (Recent payslip/Pension Statement/Bank Statement for the last 12 months/ Rental Agreements)
* Job Letter or business registration details may be required is not already on file or your source of income has changed
*Where you operate as a Sole Trader or Partnership, evidence of annual operating expenditure will be required - Supporting documentation (evidence of event) is required for all loan purposes e.g. Booklist, Estimate, Quotation, Invoice, Sale Agreement
How soon after joining can a member access a loan?
It is preferred that a member builds a relationship with the Credit Union (meaning starting a consistent saving/deposit pattern) before applying for a loan. However, consideration is given to immediate access on a case by case basis.
How long after taking a loan can I borrow again?
There is no limit on the frequency of borrowing funds. However, doing so too regularly (from anywhere) is not a financially healthy practice and it is discouraged. Should such a need arise, the application would be assessed on a case by case basis and on its own merit.
FLEXDEPOSIT
What is the RHAND FlexDeposit?
The FlexDeposit is one of our premier financial products. It is a time deposit, but without the rigidity associated with similar type savings. It offers one of the most competitive interest rates for similar type deposits locally. This deposit account allows members to access/withdraw and make deposits at any time without penalty.
Can the FlexDeposit be used as collateral for a loan?
Yes, the FlexDeposit can be used as security for a loan at RHAND or at any other financial institution.
Can withdrawals be made from the Flex Deposit account?
Yes, withdrawals can be made from this account. Your interest rate will be subject to change if the withdrawal moves the account balance to another investment band.
RHAND GROUP HEALTH PLAN
What does the RHAND Group Health Plan cover?
The Plan covers medical, dental, and vision vision at a maximum benefit of $1,000,000 with a three-year renewable period.
Can anyone join the RHAND Group Health Plan
You must be a member in good standing in order to be eligible to apply for coverage under this Plan.
Do I need to do a medical to join this plan?
Effective July 01, 2022, new enrollments aged 50 and over must have both parts of the GHP Statement completed by a medical practitioner.
For all other cases, it may be requested on a case-by-case basis based on the information provided on the enrollment form.
Conditions may differ for new enrollments with Pre-Existing conditions.
What is a Pre-Existing Condition?
A pre-existing condition is a condition resulting from illness or injury for which a Covered Insured has received a diagnosis, consultation, medical treatment, or drug prescription prior to the effective date of the policy or date coverage was effective; OR for which a symptom and/or sign of illness, if presented to a physician prior to the effective date of the policy would have resulted in the diagnosis of an illness or medical condition whether or not the patient was aware of the condition.
Who can I list as a dependent?
A dependent includes your spouse (common-law included) and children (step, legally adopted + incapacitated over the age of 25 years included). Children are covered without exception up to age 19. Between the ages of 19 and 25 children can continue coverage; however, they must be in school full-time as evidenced by a letter from the respective institution at the start of each academic year.
What is the deductible?
The deductible is the amount of eligible expenses for which no benefits are payable per calendar year. The deductible is carried over to the following year if paid within the last 3 months of the current year. Under the RGHP this deductible is:
65 years and under
Individual: $750
Family: $1,500
66 to 99
Individual: $1,000
Family: $2,000
Do I get a swipe card?
This plan does not carry a swipe card option. However, members will receive a member card which can be presented at:
- Any listed pharmacy when purchasing eligible prescriptions where they will only pay 20-25% of the cost.
- Any listed medical institution when completing any eligible service where they will only pay their part of the cost
A list of the available providers/institutions can be accessed here. To access reimbursements outside of the provider network, members must submit a completed claim form and original supporting documents to their Branch of choice or via email to ghpclaims@rhand.org.tt.
How do I make a claim?
To make a claim, you will need to submit a completed and signed Health Claim Form, 1 form of valid Identification and original supporting documents. Claims can be submitted in-person at any one of our branches or emailed to ghpclaims@rhand.org.tt
Please note that the form must include the attending physician’s/doctor’s signature.
How long would it take to get reimbursed from the time a claim is submitted to RHAND?
Provided the claim is covered under the RGHP it is estimated to take 6-8 Weeks.
How can I view an explanation of my reimbursement?
An explanation of your reimbursement can be viewed using your online account access.
Detailed instructions to access this can be found here.
What is Co-ordination of Benefits (COB)?
When an individual is covered under more than one health plan and is able to claim for the expenses incurred from both plans, the benefits under this policy will be reduced to an amount which when added to the benefit of the other plan will equal 100% of medical expenses incurred.
The following will determine which plan will pay first:
- The plan covering the insured as an employee;
- The plan covering the insured as a Dependent of a Male employee; and
- If the above do not establish an order of priority, the plan which has covered the insured for the longer period of time pays the benefits first.
What is Pre-Certification?
Pre-certification is a notification of anticipated or schedule medical services that is required in advance of the actual medical treatment. Before you actually receive treatment or incur the medical expenses, BEACON upon request by the Provider, issues a pre-approval letter stating whether the anticipated service is eligible for coverage and the level of charges that would be reimbursed from the health plan.
What is required to attain Pre-Certification?
A letter from the treating Physician or Medical facility with an itemization of the charges and the type of treatment/procedure recommended or scheduled must be sent to your RHAND plan administrator, who in turn will send to GENESIS.
What are Exclusions and Limitations?
Exclusions and Limitations refer to services, equipment, procedures and types of treatment that are not covered under the plan. These are listed in the policy contract.
What is Usual, Customary & Reasonable (UCR)?
UCR means the charge or fee determined by the Company to be the general rate charged by others who render or furnish such treatments, services or supplies to persons whose injuries or illnesses are comparable in nature and severity.
The Company will consider such factors as; complexity; degree of skill needed, type of specialist required, and the range of services or supplies provided by the facility. For example, if a doctor charges $3,000 for a surgical procedure and the usual fee for the procedure is $2000 then the plan will reimburse you based on the charge of $2000 and applicable co-insurance will apply.
RHAND INTERNET BANKING / ONLINE ACCCESS
Why should I sign up for online access?
To view your account balances real time in a safe and secure platform using a user-friendly interface.
How do I sign up for RHAND’s Internet Banking?
To sign up for RHAND’s Internet Banking you can access https://www.mobicint.net/rcu/userEnrollment
Can I transfer from my Shares?
No, you cannot transfer from your shares, only from your deposits.
How soon would my transactions appear online?
All Transaction information is real-time and are reflected immediately.
If I forgot my password, what do I do to reactivate my online access?
On the home screen of the website, click forgot password, which would give you a temporary password. CHECK YOU EMAIL FOR PASSWORD.
ACTIVE CARD
What is the LinCU Active card?
The LinCU Active Card is an internationally cobranded prepaid MasterCard (debit card), specially created for the local Credit Union movement, which allows members to access their funds globally.
How can I apply for the LinCU Active Card?
To apply for the LinCU Active card you will need:
- 2 valid forms of identification;
- one utility bill showing proof of residential address;
- and source of income (pay slip or job letter).
Please note that:
- the source of income and proof of address should not be older than 3 months.
- if the utility bill is not in your name then we will need a letter of authorization and valid ID from the bill account holder. if you have an FCB account we will need the CIF number as well for that account.
- the cost of the card is $200.00.
- in line with international standards, the LinCU MasterCard Prepaid applies Authorization Holds in certain situations. Detailed information is provided at www.lincultd.com. Please note that authorization holds are subject to change by First Citizens Bank from time to time.
Where and how can I use the LinCU MasterCard Prepaid?
The card can be used for purchase and cash advances locally and internationally including online.
How can I deposit monies to my LinCU Active card?
Funds can be upload to the LinCU Active card in any of the following ways:
- Salary DeductionsStanding Orders from your commercial bank to your RHAND account
- Monthly transfers from your Deposit Account suffix
- Direct deposits through any of our locations
- Online transfers to the LinCU account suffix using our Internet banking platform
- Transfer from the proceeds of your RHAND loan
SUREPAY PAYMENT SERVICES
Where can I find a SurePay location closest to me?
This service is conveniently located throughout Trinidad and Tobago and can be accessed at any SurePay location.
What services can I access through SurePay?
This service allows you to make Account Deposits, Loan Payments, Share Contributions, and Insurance Payments.
What information do I need?
You will need to know your RHAND account number and account suffix.
Example: 12345 – 1
The first five numbers (account numbers may vary between three to five numbers) is your account number. The number following the dash ( – ) is your account suffix.
What is my account suffix?
Your account suffix is a unique identifier for each account (service) that you currently access. The various suffixes are as follows:
- Shares: 1
- Deposit: 2
- FIP: 3
- Group Health: 12
Please note that the suffix for the Flex Deposit and Loans are not fixed and may vary and should be verified before making a payment.
What do I do if I cannot remember my account number?
Please contact us at 62-RHAND, email memberrelations@rhand.org.tt, or contact us via secure messaging on the website, where our Member Relations team will be happy to assist you.
How long does it take before the payment is reflected on my account?
Payments are registered to your account by the end of the following business day (Monday – Friday, excluding public holidays).
What if there’s an error with my payment?
You will need to produce your receipt in-person at any one of our three offices or email it with your query to: memberrelations@rhand.org.tt

Experience the RHAND Credit Union difference with excellent options tailored for every stage of your life, the conveniences you expect, and local, personalized service.