The value of a share is $5.00

Your share savings are not insured for loss associated with any threat of financial failure.  Our stringent and robust institutional capital reserves requirement protects all our members from the occurrence of such an event. (refer to our Annual Reports online)

However, your share savings are covered by free life insurance in the event of your untimely passing. In such circumstances, a multiple of your share savings up to a value of $35,000 (not exceeding $35,000.00) is paid subject to the underwriting review by CUNA.

Annual dividends are payable on shareholdings as determined at the Annual General Meetings. Dividends are paid within 2 working days after the Annual General Meeting.

Depending on the loan purpose, your eligibility is primarily limited by your income (validated) and financial circumstances. The size of a loan is directly pegged to the calculated monthly payment. Your monthly payment, when added to any other credit commitments (including any rental payments) should not exceed 55% of your gross income (amount before any deductions). This is referred to as your Debt Servicing Ratio (DSR).

Other typical lending criteria that will also affect how much you can borrow include (but is not limited to):

• Collateral – up to 3 times of the first $50,000 of your share savings is treated as collateral coverage for your loan. Motor vehicles, real property and other types of investments/deposits can also be used as collateral.
• Character – this refers to your repayment history of loans and other bills and is assessed primarily through your credit rating or credit score. Your loan payments should always be your priority on a monthly basis!
• Capacity – This was discussed earlier in terms of DSR. However, capacity also refers to the stability of your income source over the life of the loan.

All members are eligible once in good standing, even those who have retired, once the necessary criteria can be met. Being in ‘good standing’ means that you have been saving regularly to your shares and do not owe on any of your member facilities (loan payments, insurance premiums, programme fees, etc)

The following are the basic documents required when submitting your completed loan application form:

• Valid form of personal identification, either your National ID, Driver’s Permit or Passport (2 forms if none is yet on file)
• Recent Utility Bill (Must be in member’s name and not older than 3 months)
• Evidence of Income (Recent payslip/Pension Statement/Bank Statement for the last 12 months/ Rental Agreements)
  * Job Letter or business registration details may be required is not already on file or your source of income has changed
  *Where you operate as a Sole Trader or Partnership, evidence of annual operating expenditure will be required
• Supporting documentation (evidence of event) is required for all loan purposes e.g. Booklist, Estimate, Quotation, Invoice, Sale Agreement

It is preferred that a member builds a relationship with the Credit Union (meaning starting a consistent saving/deposit pattern) before applying for a loan. However, consideration is given to immediate access on a case by case basis.

There is no limit on the frequency of borrowing funds. However, doing so too regularly (from anywhere) is not a financially healthy practice and it is discouraged. Should such a need arise, the application would be assessed on a case by case basis and on its own merit.

The FlexDeposit is one of our premier financial products. It is a time deposit, but without the rigidity associated with similar type savings. It offers one of the most competitive interest rates for similar type deposits locally. This deposit account allows members to access/withdraw and make deposits at any time without penalty.

Yes, the FlexDeposit can be used as security for a loan at RHAND or at any other financial institution.

Yes, withdrawals can be made from this account. Your interest rate will be subject to change if the withdrawal moves the account balance to another investment band.

This Plan covers medical, dental, and vision. There is also a group life, accidental death & dismemberment coverage up to age 65 which reduces to group life coverage from age 66.

You must be a member in good standing in order to be eligible to apply for coverage under this Plan.

While a medical is not mandatory, it may be requested on a case-by-case basis based on the information provided on the enrollment form.

There will be conditions for new persons who are now signing up with Pre-Existing conditions.

A pre-existing condition is a condition resulting from illness or injury for which a Covered Insured has received a diagnosis, consultation, medical treatment, or drug prescription prior to the effective date of the policy or date coverage was effective; OR for which a symptom and/or sign of illness, if presented to a physician prior to the effective date of the policy would have resulted in the diagnosis of an illness or medical condition whether or not the patient was aware of the condition.

A dependent includes your spouse (common-law included) and children (step, legally adopted + incapacitated over the age of 25 years included). Children are covered without exception up to age 19. Between the ages of 19 and 25 children can continue coverage; however, they must be in school full-time as evidenced by a letter from the respective institution at the start of each academic year.

The deductible is the amount of eligible expenses for which no benefits are payable per calendar year. Under the RGHP this deductible is $250 per individual and $500 per family under both plans. The deductible is carried over to the following year if paid within the last 3 months of the current year.

This plan does not carry a swipe card option. However, members will receive a member card which can be presented at any SUPERPHARM location when purchasing eligible prescriptions where they will only pay 20% of the cost.

To access reimbursements, members must submit a completed claim form and original supporting documents to their Branch of their choice.

To make a claim, you will need to submit a completed and signed Health Claim Form, 1 form of valid Identification and original supporting documents.

Please note that the form must include the attending physician’s/doctor’s signature.

Provided the claim is covered under the RGHP it is estimated to take 15 WORKING DAYS

An explanation of your reimbursement can be viewed using your online account access.

Detailed instructions to access this can be found here.

When an individual is covered under more than one health plan and is able to claim for the expenses incurred from both plans, the benefits under this policy will be reduced to an amount which when added to the benefit of the other plan will equal 100% of medical expenses incurred.

The following will determine which plan will pay first:

• The plan covering the insured as an employee;
• The plan covering the insured as a Dependent of a Male employee; and
• If the above do not establish an order of priority, the plan which has covered the insured for the longer period of time pays the benefits first.

Pre-certification is a notification of anticipated or schedule medical services that is required in advance of the actual medical treatment. Before you actually receive treatment or incur the medical expenses, BEACON upon request by the Provider, issues a pre-approval letter stating whether the anticipated service is eligible for coverage and the level of charges that would be reimbursed from the health plan.

A letter from the treating Physician or Medical facility with an itemization of the charges and the type of treatment/procedure recommended or scheduled must be sent to your RHAND plan administrator, who in turn will send to GENESIS.

Exclusions and Limitations refer to services, equipment, procedures and types of treatment that are not covered under the plan. These are listed in the policy contract.

UCR means the charge or fee determined by the Company to be the general rate charged by others who render or furnish such treatments, services or supplies to persons whose injuries or illnesses are comparable in nature and severity.

The Company will consider such factors as; complexity; degree of skill needed, type of specialist required, and the range of services or supplies provided by the facility. For example, if a doctor charges $3,000 for a surgical procedure and the usual fee for the procedure is $2000 then the plan will reimburse you based on the charge of $2000 and applicable co-insurance will apply.

Your new Insurer is The Beacon Insurance Company Limited (Beacon).

GENESIS Insurance Brokers and Benefits Consultants Ltd (GENESIS), was appointed as the Broker on Record for RHAND Credit Union on September 14th, 2021 and as such your Group Health and Group Life Plan (GENMed) will be administered by GENESIS.

This new and improved plan will became effective on October 1^st, 2021.

All claims for services incurred up to September 30th 2021 will be settled by Sagicor. The standard time of 90 days from your date of service to submit a claim remains.

Beacon will be settling claims for dates of service from October 1st, 2021.

To view your account balances real time in a safe and secure platform using a user-friendly interface.

To sign up for RHAND’s Internet Banking you can access https://www.mobicint.net/rcu/userEnrollment

RHAND’S Internet banking can be utilized via the following: https://www.movavi.com/support/how-to/how-to-create-videoguide.html

Yes, you can.

No, you cannot transfer from your shares, only from your deposits.

All Transaction information is real-time and are reflected immediately.

On the home screen of the website, click forgot password, which would give you a temporary password. CHECK YOU EMAIL FOR PASSWORD.

The LinCU Active Card is an internationally cobranded prepaid MasterCard (debit card), specially created for the local Credit Union movement, which allows members to access their funds globally.

To apply for the LinCU Active card you will need:

• 2 valid forms of identification;
• one utility bill showing proof of residential address;
• and source of income (pay slip or job letter).

Please note that:

• the source of income and proof of address should not be older than 3 months.
• if the utility bill is not in your name then we will need a letter of authorization and valid ID from the bill account holder. if you have an FCB account we will need the CIF number as well for that account.
• the cost of the card is $200.00.
• in line with international standards, the LinCU MasterCard Prepaid applies Authorization Holds in certain situations. Detailed information is provided at www.lincultd.com. Please note that authorization holds are subject to change by First Citizens Bank from time to time.

The card can be used for purchase and cash advances locally and internationally including online.

Funds can be upload to the LinCU Active card in any of the following ways:

• Salary DeductionsStanding Orders from your commercial bank to your RHAND account
• Monthly transfers from your Deposit Account suffix
• Direct deposits through any of our locations
• Online transfers to the LinCU account suffix using our Internet banking platform
• Transfer from the proceeds of your RHAND loan