Member Access

As we work through this unique experience and continue to monitor and respond to the situation caused by COVID-19, we have made some additional decisions to further safeguard members and staff safety while conducting business. These measures will take effect from April 14 and will continue at least through the end of April, 2020.

Banking Days and Hours

We will be reducing the number of days on which RHAND will be open to the public.

We will be open ONLY on the following days –

• Week 1 (April 14 -17) – Tuesday, Wednesday, Friday
• Weeks 2 & 3 (April 20 – May 1) – Monday, Wednesday, Friday

We will be further reducing banking hours –

New Hours – 8 am – 12 noon.

Physical Access

We are continuing to regulate the foot traffic at all our locations –

Head Office 

    Banking Floor - No more than 5 members at a time
    Loans Department - No more than 5 visitors at a time

Branches - No more than 5 visitors in the branch at a time

We have made adjustments to the seating and queuing accommodations to reflect these changes. Additionally, children will not be allowed to accompany members into the offices unless they are required to provide physical assistance.

Loans

All loan proceeds will be distributed via Automated Clearing House (ACH) or LinCU only. (Third-party payments will be the only exception to this.)

A deferral of loan payments for up to 3 months will be available for those whose income has been affected by this Coronavirus Pandemic. This will be determined on a case by case basis and will require verification of loss of income. Please click here to read the deferral FAQs.

Additional Ways to Bank with Us

During this time we encourage you to sign up for and utilize our Convenient Services

Internet, Telephone Banking, ACH and LinCU (Active Card) are excellent alternatives to face to face transactions. Additionally, Loan forms and Membership forms are available on our website and can be submitted (with the necessary supports) digitally.

To learn more about any of these facilities or to sign up for any of the services, email Member Relations or RHAND Online.

We truly appreciate your support in ensuring that we do everything in our power to safeguard our community. Please take care of yourselves and families.