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Member Access (Update 2: May 2021)

As we continue to monitor and respond to the situation caused by COVID-19, we have implemented some additional measures to further safeguard member(s) and staff safety while conducting business.  These measures will continue for the immediate future and we will provide regular updates as we continue to monitor the local situation.

Banking Days and Hours

Monday – Friday

Head Office and Tobago Hours – 8 am – 1 pm

Arima Hours – 8 am – 12 noon

Physical Access

We are continuing to regulate the foot traffic and social distancing practices at all our locations –

Head Office 

    Banking Floor - No more than 5 visitors at a time
    Loans Department - No more than 5 visitors at a time
    All non-cash counter service has been temporarily suspended**

Branches - No more than 5 visitors in the branch at a time

**Request/Queries are being accepted via 62RHAND or through the following –

Children will not be allowed to accompany members into the offices unless they are required to provide physical assistance.

Loans

All loan proceeds will be distributed via Automated Clearing House (ACH) or LinCU only. (Third-party payments will be the only exception to this.)

Additional Ways to Bank with Us

During this time we encourage you to sign up for and utilize our Convenient Services –

Internet, Telephone Banking, ACH, Surepay and LinCU (Active Card) are excellent alternatives to face to face transactions. Additionally, Loan Forms and Membership forms are available on our website and can be submitted (with the necessary supports) digitally.

To learn more about any of these facilities or to sign up for any of the services, email Member Relations or RHAND Online.

We truly appreciate your support in ensuring that we do everything in our power to safeguard our community. Please take care of yourselves and families.

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